Hotel Manager in Focus: Daniel’s Approach to Guest Experience at easyHotel Arena

For Daniel Kirellos, becoming Hotel Manager at easyHotel Arena feels like a return to his roots. He grew up in a family-run hotel and later worked in the Amsterdam Arena area, so bringing that same sense of welcome into easyHotel comes naturally. His aim is simple: make every guest feel genuinely cared for from the moment they arrive. 

Daniel believes strong guest experience starts with the basics. Well-maintained rooms, reliable facilities and a confident team form the foundation. Once those are in place, he focuses on the details that shape how guests feel during their stay, from warm first impressions at check-in to attentive support throughout the day. He has also introduced partnerships with nearby restaurants, offering guests breakfast and dining discounts that bring added convenience and a more local touch. 

To strengthen Booking.com performance, Daniel and his team focus on what matters most to guests: consistent service, friendly interactions and thoughtful follow-up. They take time at departure to understand each stay, encourage guests to share their feedback and celebrate team members who are mentioned positively in reviews. These moments of recognition help build motivation and reinforce the standard of care Daniel aims for. 

Daniel’s approach is rooted in trust, teamwork and genuine hospitality. His story reflects how easyHotel Arena continues to grow its guest experience through strong fundamentals and the warmth his team brings to every stay.