The Thrill of a Grand Opening: Meet the Team Behind Every New Hotel

Opening a new hotel is an exciting and complex process, requiring months of meticulous planning and coordination. At the heart of this effort is our Openings Team who ensure that every new property is set up for success from day one.

MEET THE TEAM

Made up of people across various key areas, each bringing expertise to different aspects of the pre-opening phase:

🔨 Construction – Overseeing the development and build of new properties. (Susana Collado)

💰 Revenue Management – Fine-tuning pricing and forecasting demand to maximise profits. (Maurice Glatzhofer & Bart Sliwinski)

🌍 Distribution – Managing the hotel’s presence across online travel agencies. (Angela Cefalo)

🏨 Sales – Securing corporate and group bookings to fill the hotel from day one. (Dan Fisher)

📱 Digital – Crafting a compelling online presence to attract early guests. (Alex Vine & Enkeled Mara)

🎯 Marketing – Amplifying brand awareness and ensuring consistency across platforms. (Daniel Thompson, Megan Huebsch & Hussain Ul-Haq)

💻 IT – Implementing PMS, software, and hardware systems for seamless operations. (Marylène Chevallier & Emmanuel Biraben)

📦 Operations – Handling procurement, contracts, and logistical planning. (Guillermo Burgers Diaz, Ambre Levy-Lafaye & Esther Dupont)

🧑‍🤝‍🧑 HR – Recruiting and training the dream team behind the guest experience. (Alexis Mongrenier & Emily O'Grady)

💳 Finance – Managing payments and financial processes to keep everything running smoothly.

KEY STEPS BEFORE OPENING

1. Put the Hotel on Sale – Set up all online accounts, PMS, and operational systems to open sales channels.

2. Driving Visibility & Sales

   While setup is underway, marketing and digital teams work to promote the hotel online, increasing brand visibility and attracting early bookings.

   Revenue management continuously monitors sales performance and adjusts pricing strategies to maximize revenue.

3. Procurement & Contracts – Purchase equipment and supplies with preferred partners and finalize contracts for long-term operations.

4. Hiring the Team – Recruit key positions, from HM and AHM to maintenance and team members.

5. Scheduling & Coordination – Plan deliveries in collaboration with the construction team, who manages the on-site project execution.

6. Final Setup & Induction – Receive deliveries, welcome the new team with a structured induction, and install all necessary items.