Bringing support teams closer to our hotels

As part of our ongoing focus on working more closely as one business, we caught up with the HR team to talk about an upcoming initiative designed to bring support office teams closer to life in our hotels. Here’s a bit more on what it’s about and what to expect. 

1. What is this initiative, in simple terms? 

It’s an opportunity for people in support roles to spend time in our hotels, working alongside hotel teams and seeing first‑hand what day‑to‑day operations look like. The aim is to build a better understanding of how different roles connect and how support teams can best support hotels and guests. 

2. What prompted this and why now? 

Support teams exist to support hotel teams. Spending time together helps build connection, empathy and shared understanding across the business, and ensures decisions made centrally are informed by operational reality. As we continue to embed our brand values and pillars, this felt like the right moment to strengthen that connection. 

3. What will support office teams be doing in hotels? 

Details will vary by hotel, but the focus will be on spending time with hotel teams, understanding guest journeys and learning more about the day‑to‑day challenges and priorities on site. 

4. What do you want people to take away from the experience? 

That we are one team, with shared objectives. The better we understand each other’s roles, the stronger we can be as a business. 

More details on how this initiative will roll out will be shared soon, so stay tuned for next steps.