Comfort that Counts: The details that make a difference

As part of our new brand vision, “the go-to brand for great-value stays that never compromise on comfort”, we are continuing to introduce updates across our hotels that make a real difference to the guest experience.

Some of these changes may be smaller than others, but they still have an important impact. One example is the introduction of toilet brushes in some of our older hotels where they were previously missing. This has been a regular point of guest feedback, so the update will help improve the stay experience, while also making things easier for our housekeeping teams. Stock for the remaining hotels is due by July.

We are also continuing to focus on one of the most important parts of any hotel stay: the bed. New 30cm-thick mattresses are now being rolled out, and some older hotels will also be upgraded from 135cm double beds to 150cm doubles.

These upgrades will help guests get a great night’s sleep, support stronger review scores and encourage repeat bookings. They will also help our rooms look even better in photography, which is important as images often play a big role in helping guests choose where to stay.

Together, these updates are part of our wider commitment to comfort, making sure every easyHotel stay delivers great value without compromise.