Getting to Know GoAudits with Karolina
This month, we caught up with Karolina, our Franchise Operations Manager, to learn more about her role and how GoAudits support our owned and leased hotels.
1. What is GoAudits and why is it important?
GoAudits is the tool we use to check our brand standards across all easyHotels. It helps us stay consistent, identify areas for improvement, and support both franchised and owned teams in delivering a great guest experience. It also allows us to track performance over time.
2. What does a typical visit to a hotel look like for you?
No two days are the same. I usually start with a walkthrough of the hotel using the GoAudits app, reviewing areas like cleanliness, maintenance, customer service and brand standards. I also spend time with the team, observing how things run and chatting at reception. Visits normally end with a catch-up with the Hotel Manager to review findings and agree next steps.
3. What do you focus on during an audit?
I focus on the things that matter most to guests, including clean, well-maintained rooms, smooth check-in and check-out, and strong service from the team. Core comforts and branding are key, as well as guest feedback scores, which give a clear view of the real guest experience.
4. What do you enjoy most about your role?
I really enjoy working with different teams and seeing the impact of the audits. Every hotel is different, and it’s rewarding to build relationships and support teams in improving performance and guest satisfaction.
5. How can hotel teams prepare for a successful GoAudit?
The key is keeping on top of our brand standards every day, rather than just preparing ahead of an audit. This means maintaining cleanliness, checking that everything is working as it should and delivering great guest service. It's also important to keep an eye out for the latest Batch Print communications, ensuring all marketing materials are up to date, correctly displayed and in line with our brand guidelines. Small details make a big difference!
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