Hotel managers: new training to help you protect, support and develop your teams

From managing challenging guest situations to making better use of AI, we are introducing a series of practical training sessions to help hotel managers and their teams feel safer, more confident and better supported at work.

Building confidence in difficult situations

Our new Team Member Safety training launched earlier this year, with the first workshop taking place in London and a further session scheduled for Sheffield.

Delivered by an external trainer and former police officer, the one-day course focuses on recognising and managing difficult guest interactions, de-escalating challenging situations and prioritising the safety of team members and their colleagues.

Further sessions are planned over the coming months, so you will hear more from us on this shortly.

Get more from Copilot

Following the launch of our new Company AI Policy, we are also rolling out a one-hour online workshop called Demystifying Copilot.

Designed for anyone who uses Copilot at work, the session will introduce new users to the tool while helping more experienced users get greater value from it. Demand has already been high, with a long waiting list, so additional dates will be scheduled.

Helping managers protect their teams

We will also be launching a new online workshop to help managers recognise, prevent and respond appropriately to sexual harassment in the workplace.

We all have a responsibility to create a safe and respectful working environment. This session will provide managers with practical guidance on supporting employees, responding to concerns and taking appropriate action if an incident occurs.

Dates will be communicated during the second half of August.

Hotel managers can nominate themselves or members of their teams for any of these 

workshops by contacting Emily.Ogrady@easyhotel.com or Sarah.Champion@easyhotel.com.